Privacy Policy
We collect only what we need to take your order, deliver it and look after you. We do not sell your personal data, and you can ask us to correct or delete your information at any time.
Contents1. Who we are+
1Who we are
OsmaniaBiscuit.in (“we”, “us”) runs the website osmaniabiscuit.in and sells Osmania biscuits online. You can reach us at ask@osmaniabiscuit.in or through our contact page.
2Information we collect
When you browse, create an account, place an order or contact us, we may collect:
- Account and order details: your name, email address, phone number and order history.
- Delivery details: your delivery address and PIN code, so we can ship your biscuits.
- Payment information: payments are handled by our payment partners. We do not store your card or UPI details on our site. We receive only the payment status and a reference.
- Messages and files: what you send us by email, WhatsApp or phone, including photos or videos for a damage complaint.
- Reviews: any review or comment you post.
- Technical data: your IP address, browser and device type, and the pages you view.
| What we collect | Examples | Why we need it |
|---|---|---|
| Contact details | Name, email address, phone number | To confirm and update your order, and to reply to you. |
| Delivery details | Delivery address, PIN code | To deliver your order. |
| Order details | Products, quantities, amounts, dates | To process your order, issue an invoice and give support. |
| Payment confirmation | Payment status and a transaction reference | To confirm payment and process any refund. We do not receive your full card details. |
| Messages and files | Emails, WhatsApp messages, photos or videos you send | To answer your questions and review damage or delivery complaints. |
| Technical data | IP address, browser, device, pages viewed | To keep the site secure and to improve it. |
3How we use your information
- To process, pack, ship and deliver your order.
- To send order confirmations, delivery updates and invoices.
- To answer your questions and handle returns, refunds and complaints under our Return, Refund & Cancellation Policy.
- To tell you when orders open, if you asked us to.
- To prevent fraud, keep the site secure and improve it.
- To meet our legal, tax and accounting duties.
4Sharing your information
We share only what is needed, and only with people who help us serve you:
- Delivery partners: your name, address, PIN code and phone number, so they can deliver your parcel. See our Shipping & Delivery Policy.
- Payment providers: the details needed to take payment and process refunds.
- Service providers: web hosting, email and analytics services that help us run the site.
- Authorities: when the law requires it.
We do not sell your personal data, and we do not share it for advertising by others.
5Cookies and similar tools
Our shop uses cookies that are needed for it to work, such as remembering your cart and keeping you signed in. We may also use tools that help us understand how visitors use the site. You can block or delete cookies in your browser settings, but the cart and checkout may not work without the essential ones.
6Marketing messages
We send you offers or news only if you have agreed to receive them. Order and delivery messages are different, because they are needed to complete your order. You can stop marketing messages at any time by telling us at ask@osmaniabiscuit.in.
7Our basis for using your data
We use your personal data with your consent, or for purposes the law allows, in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023. You can withdraw your consent at any time. Withdrawing it may mean we can no longer process some requests, such as an order in progress.
8How long we keep it
We keep your information only as long as we need it for the purpose you gave it. We keep order and invoice records for as long as tax, accounting and other laws require. If you joined our launch list, we keep your email until you ask us to remove it. We keep support messages and complaint evidence for as long as needed to resolve the matter.
9Security
We take reasonable steps to protect your data. No method of sending or storing data online is completely secure, so we cannot promise absolute security. Please use a strong password for your account.
10Your rights
You may ask us to:
- tell you what personal data we hold about you;
- correct or update it;
- delete it, where we are not required to keep it;
- stop using it, or withdraw your consent;
- nominate another person to exercise your rights for you.
Email ask@osmaniabiscuit.in. We may need to confirm your identity first, and we will respond as soon as we reasonably can.
11Children
Our site is not aimed at children under 18, and we do not knowingly collect their personal data. If you think a child has given us data, please contact us and we will delete it.
12Links to other sites
Our pages may link to other websites. We are not responsible for their content or privacy practices, so please read their policies.
13Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed. Please check back occasionally.
14Contact and grievances
For privacy questions, requests or complaints, write to ask@osmaniabiscuit.in or message us on WhatsApp at +91 62811 32877. Please include your name and order number, if you have one. You can also use our contact page. See also our Terms of Use.