Return, Refund & Cancellation Policy

Our biscuits are food products. We do not accept returns or exchanges for change of mind, personal taste preference, or incorrect variant selection.

Our biscuit packaging is transparent, allowing you to inspect the biscuits upon delivery.

If you notice any visible damage to the biscuits or packaging, please do not open the inner packet or consume the biscuits. Take clear photographs of the parcel, packaging and visible damage, and contact us for assistance.

Please report any visible delivery damage within 2 hours of delivery, along with your order number and clear photographs.

Reporting within this period helps us investigate the issue promptly. If you are unable to report it within 2 hours for a genuine reason, please contact us as soon as possible.

To help us assess your complaint, please provide:

• Your order number.
• Photographs of the outer parcel and biscuit packaging.
• Clear photographs showing the damaged biscuits, where visible.
• An unboxing video, if available.

An unboxing video is recommended but is not compulsory. Please keep the packaging and remaining product until we have reviewed your complaint, where reasonably possible.

Biscuits are delicate and minor breakage may occur during transportation. We assess complaints based on the extent of the damage and the overall condition of the product.

A small number of broken pieces does not automatically mean the entire order must be returned. If you have concerns about the condition of your order, please contact us so we can review the situation.

If you receive a significantly damaged product, an incorrect item, a missing item, or a product that appears spoiled or unsafe, please contact us promptly with your order details and supporting photographs.

We will review genuine complaints individually and provide an appropriate remedy where applicable.

Depending on the circumstances, the outcome may include a replacement, full refund, partial refund or another appropriate resolution.

Approved refunds will be processed through the original payment method where possible. Any applicable refund will be handled within the relevant timeframe.

You may request cancellation before we begin processing or dispatching your order. Please contact us as soon as possible with your order number.

Once an order has been dispatched, cancellation may no longer be possible. If we cancel an order because the product is unavailable or we cannot fulfil it, we will arrange the applicable refund.

For return, refund, damage or cancellation enquiries, please contact us:

Please include your order number so we can identify your purchase and assist you promptly.

This policy does not exclude any rights or remedies available to customers under applicable Indian consumer-protection law.