Shipping & Delivery Policy
At Osmania Biscuit, we aim to pack your order carefully and deliver your favourite biscuits to your doorstep. Please read our shipping and delivery policy before placing an order.
1Order Processing & Dispatch
Orders are processed after successful payment confirmation. Processing and dispatch times may vary depending on product availability, order volume and operational circumstances.
We will make reasonable efforts to dispatch orders as promptly as possible.
2Shipping Charges
Applicable shipping charges will be displayed during checkout before you complete your purchase. The total payable amount will be shown before the order is confirmed.
3Delivery Time
Delivery times depend on your delivery location, courier availability and other transportation factors. Any delivery estimate provided at checkout or after ordering is an estimate and may change due to circumstances beyond our control.
4Shipping Locations
We deliver to locations that are serviceable through our available delivery partners. Delivery availability may depend on your PIN code and courier service coverage.
Please provide a complete and accurate delivery address and a valid contact number when placing your order.
5Packaging
We take care when packing our biscuits for transportation. However, biscuits are delicate food products, and some breakage may occur during transit despite careful packaging.
6Shipment Tracking
If tracking information is available through our delivery partner, we will share the tracking details with you after dispatch. Tracking updates depend on the information provided by the courier.
7Damaged Parcels & Broken Biscuits
Our biscuit packaging is transparent, allowing you to inspect the biscuits upon delivery.
If you notice visible damage to the parcel, packaging or biscuits, we recommend that you do not open the inner packet or consume the biscuits. Please take clear photographs of the parcel and visible damage and contact us within 2 hours of delivery, where possible.
An unboxing video is recommended but is not compulsory. We will review the complaint and supporting evidence individually. If you cannot report the issue within 2 hours for a genuine reason, please contact us as soon as possible.
For details about refunds and replacements, please refer to our Return, Refund & Cancellation Policy.
8Delayed or Lost Shipments
If your order is delayed beyond the estimated delivery period or appears to be lost, please contact us with your order number.
We will check the available tracking information and coordinate with the delivery partner where necessary. If a shipment is confirmed lost or cannot be delivered, we will review the situation and arrange an appropriate resolution.
9Incorrect or Incomplete Delivery Address
Customers are responsible for providing an accurate delivery address, PIN code and contact number.
Incorrect or incomplete address details may cause delivery delays or prevent successful delivery. If you notice an error after placing your order, contact us immediately. Address changes may not be possible once the order has been dispatched.
10Contact Us
For shipping, delivery, tracking or damaged-parcel enquiries, please contact us:
Email: ask@osmaniabiscuit.in
WhatsApp: +91 62811 32877
Please include your order number so we can assist you more efficiently.